Support

Change or cancel your plan

Your plan lives in Account, under Plan. From there you can move between monthly and yearly billing, cancel, or open billing to change your card and find your invoices.

What you need

  • A paid plan. Unlimited is $15 a month or $99 a year.

  • A minute.

1. Open Account

Press Account near the bottom of the sidebar. On a phone, tap More at the top of the screen, then Account.

The lower sidebar with Account ringed, above Send feedback.

2. Find your plan

Plan shows what you are on, how it is billed, when the current period ends and an estimate of the next charge. The buttons under it change the plan.

The Plan panel: Unlimited, Monthly, Active, the period's end date and next charge estimate, and the buttons Manage billing, Change billing interval and Cancel subscription, ringed.

3. Switch between monthly and yearly

Press Change billing interval, choose Annual or Monthly, read the price it shows, and press Schedule change. Your current plan stays in place until the end of the period you have paid for, and the new billing starts then.

The Change billing interval window with Annual chosen, the date the change takes effect, the future price of $99 a year, and Schedule change ringed.

4. Cancel

Press Cancel subscription, then Confirm cancellation. Nothing ends straight away: the plan stays active until the end of the period, and what you made stays readable and exportable. The window confirms the date paid access ends; press Close.

The Cancel subscription window: the plan stays active until the period's end, saved work stays readable, and Confirm cancellation ringed.

5. Changed your mind?

Until the period ends, Plan says when paid access ends and shows Keep subscription renewing. Press it, then Keep renewing, and the plan carries on as before.

The Plan panel after cancelling: Paid access ends on the period's end date, with Keep subscription renewing ringed.

6. Change your card or find an invoice

Press Manage billing. It opens Stripe's billing page, where Wallet holds your card and History your invoices and receipts. Use the back link at the top to return.